Ep 5. The Swan

The Hotel Inspector is a British reality TV show that follows hotelier and businesswoman Alex Polizzi as she visits struggling hotels and provides guidance and advice on how to improve their operations. In season 5 episode 5, titled "The Swan", Alex visits a hotel located in the idyllic countryside of Devon. The Swan is a family-run hotel that has been struggling to attract customers and generate revenue.

Upon arrival, Alex is immediately struck by the hotel's outdated décor and lack of amenities. The rooms are cramped and poorly designed, and the dining area lacks any ambience. Alex meets with the hotel's owners, a couple named Tony and Claire, and discusses their business model. She quickly identifies the root of their problems: an outdated approach to the hospitality industry that is driving away potential customers.

Over the course of the episode, Alex works with Tony and Claire to transform the Swan into a modern and attractive destination for travelers. She provides practical advice on how to improve the hotel's aesthetics, from repainting the rooms to updating the furniture. She also suggests adding amenities such as Wi-Fi and creating more communal spaces for guests to relax in.

However, Alex's biggest challenge comes in the form of Tony and Claire themselves. The couple has become set in their ways and resistant to change. They are reluctant to invest in the hotel, and they struggle to implement new ideas. Alex works tirelessly to convince them of the benefits of modernizing their business and creating a welcoming environment for guests.

Throughout the episode, viewers are treated to stunning views of the Devon countryside, as well as insights into the challenges faced by small business owners. Alex's calm and direct approach is shown to be effective in motivating Tony and Claire to embrace change and take their hotel to the next level.

By the end of the episode, the Swan has been transformed into a completely different establishment. The outdated décor has been replaced with a fresh and modern look, and new amenities have been added to create a more welcoming atmosphere for guests. Tony and Claire have also embraced the changes suggested by Alex and are excited about the future of their business.

Overall, season 5 episode 5 of The Hotel Inspector is a compelling look at the challenges faced by small business owners in the hospitality industry. Alex's expertise and keen eye for design are on full display as she helps Tony and Claire realize the potential of their hotel. With stunning scenery and practical advice, this episode is sure to appeal to fans of both reality TV and business improvement shows.