Ep 2. Anytime Fitness

As the second episode of season 10 of Undercover Boss: The Series, this episode takes the audience to Anytime Fitness, one of the largest fitness chains in the world. In this episode, we see seven bosses from various parts of the company, each of them going undercover to explore different areas of the business.

The first boss to go undercover is a regional manager who has been with the company for over a decade. He is tasked with starting as a front desk associate at one of the franchise locations. Throughout his journey, he is able to witness the hard work and dedication of the fitness coaches and front desk associates. He is also able to see the challenges that franchise owners face and the importance of communication between the regional office and the franchisees.

The second boss, a trainer from the corporate office, goes undercover at a different franchise location. He quickly learns the emotional and physical demands that trainers face on a daily basis. He also witnesses the transformation of one member who has been struggling with her weight for years. This experience inspires him to re-examine the company's approach to member retention and customer relations.

The third boss is a vice president of marketing who goes undercover in the social media department of the corporate office. She sees how the company's marketing strategies are communicated to franchise owners and members and gains valuable insight into the company's social media presence. Her experience leads her to consider how the company can better communicate its message to members and franchise owners alike.

The fourth boss is the CEO of the company who goes undercover as a general manager of a franchise location. He discovers the many challenges that general managers face on a daily basis, including managing their staff and members' expectations. He also sees how small changes, like updating the music selection, can have a big impact on the member experience.

The fifth boss is the chief operating officer who goes undercover as a fitness coach at a franchise location. Through his experience, he is able to see how the company's training programs impact the quality of the services offered. He also learns about the importance of communication and how it can improve the member experience.

The sixth boss is the chief financial officer who goes undercover as a front desk associate at another franchise location. He experiences firsthand the challenges of working in a fast-paced environment and juggling multiple tasks simultaneously. He also learns about the company's initiatives to create a positive culture for both employees and members.

Finally, the seventh boss is a franchise owner who goes undercover at a different franchise location. He sees how his own decisions as a franchise owner affect the experience of his members and employees. He also gains a greater appreciation for the hard work and dedication of his employees.

Throughout the episode, each boss is able to gain valuable insights into their company and the challenges that their employees face every day. They bring back these insights to the corporate office and implement changes to improve the company as a whole. This episode is a testament to the hard work and dedication of the employees at Anytime Fitness and the commitment of the company to continually improve the member and employee experience.