Ep 13. Vivint

Undercover Boss is an American television series that follows high-level corporate executives as they go undercover to get a better understanding of their company and their employees. The show's sixth season, episode 13, is called "Vivint".

In this episode, Todd Pedersen, the CEO and founder of Vivint, a home automation and security company, goes undercover to gain insight into his company. He takes on a new persona as "Blake", a former construction worker who is hoping to get back into the trade after being unemployed for several years.

Pedersen spends time working with several different employees, including a technician named Blair, a sales representative named Kirsten, and a customer service representative named Alyssa. He learns about the day-to-day operations of each job and gains an appreciation for the hard work and dedication of the Vivint employees.

Throughout the episode, Pedersen discovers some areas where Vivint can improve, such as increasing the amount of training for technicians and improving the process of customer service. He also witnesses firsthand the challenges that come with working in the home automation and security industry.

In addition to his undercover work, Pedersen also surprises several employees with rewards and promotions for their hard work and dedication. He gives Blair, the technician he worked with, a new company truck and a promotion to field supervisor. He also offers Kirsten, the sales representative, a promotion to a higher-paying position.

Overall, the "Vivint" episode of Undercover Boss highlights the dedication and hard work of the employees at Vivint and shows how a CEO can gain a deeper understanding of his company by going undercover. Pedersen's commitment to recognizing and rewarding his employees' efforts is also a strong theme throughout the episode.