Diverted to Delhi

Watch Diverted to Delhi

  • 2003
  • 1 Season

Have you ever wondered who is answering your toll-free telephone calls? This TV documentary series looks at the call centers of India where Indians are trained to take your international phone calls. They are trained not just in customer service skills, but they also are trained to change their name, their accent, and their way of thinking in order to relate to the American customers. It follows several university graduates as they learn the ins and outs of the positions they hope to be taking at one of the call centers.

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Seasons
Diverted to Delhi
1. Diverted to Delhi
April 24, 2003
Customer queries are often secretly diverted to Delhi call centres, where Indians are taught to speak and think like their American, British and Australian callers.
Description

Have you ever wondered who is answering your toll-free telephone calls? This TV documentary series looks at the call centers of India where Indians are trained to take your international phone calls. They are trained not just in customer service skills, but they also are trained to change their name, their accent, and their way of thinking in order to relate to the American customers. It follows several university graduates as they learn the ins and outs of the positions they hope to be taking at one of the call centers.

  • Premiere Date
    April 24, 2003