Ep 5. River Rock Inn

In Hotel Hell season 1 episode 5, viewers are introduced to the River Rock Inn, a hotel located in Milford, Pennsylvania. The inn is owned and operated by Ken and Brian, two brothers who have been struggling to keep the business afloat. The River Rock Inn is a historic property, featuring beautiful architecture and a stunning location by the Delaware River. However, Ken and Brian have been struggling to attract guests and make ends meet.

When Gordon Ramsay visits the River Rock Inn, he is immediately struck by the property's potential. However, he quickly realizes that there are many issues that need to be addressed in order to turn the hotel around. The first problem he encounters is the lack of cleanliness throughout the property. The carpets are stained, the walls are dirty, and the bathrooms are in desperate need of repair.

In addition to the cleanliness issues, Ramsay quickly discovers that the River Rock Inn is severely understaffed. Ken and Brian are trying to do everything themselves, which means that guests are not receiving the level of service they expect. Ramsay observes the breakfast service and is appalled by the lack of options and the poor quality of the food.

Another major issue is the outdated decor throughout the hotel. The rooms are decorated with old, mismatched furniture and outdated wallpaper. Ramsay recognizes that in order to attract guests, the hotel needs to have a modern and welcoming feel.

Throughout the episode, Ramsay works with Ken and Brian to address these issues and turn the River Rock Inn into a thriving business. He brings in a team of professionals to deep clean the property, repaint the rooms, and add modern touches to the decor. Ramsay also helps the brothers create a new breakfast menu that offers fresh, locally sourced options.

As they work to improve the hotel, Ramsay also helps Ken and Brian understand the importance of providing excellent customer service. He encourages them to hire more staff and train them to provide top-notch service. This includes helping the staff understand the importance of paying attention to guest needs and anticipating their wants.

By the end of the episode, the River Rock Inn has been transformed. The property is clean and updated, and the staff is providing excellent service. Guests are thrilled with the changes and are raving about their experiences at the hotel. Ken and Brian are thrilled with the transformation and are confident that the changes will lead to a successful future for the River Rock Inn.