Ep 6. Roosevelt Hotel

Hotel Hell is a reality television show that follows the renowned hospitality expert Gordon Ramsay, who assists owners of struggling hotels, motels, and bed and breakfasts in revamping their businesses. In episode 6 of season 1, Ramsay heads to Coeur d'Alene, Idaho to the Roosevelt Hotel.

The Roosevelt Hotel is a historic building in downtown Coeur d'Alene, with a prime location near the lake. Despite its charming exterior, the hotel suffers from several issues that have impacted its reputation and profitability. The owners, Richard and Nancy, have run the hotel for over 20 years but have struggled to keep up with the times and changing market demands. The hotel lacks modern amenities and has a dated decor that turns off potential customers. The owners' management style and lack of communication with staff are also major concerns.

Upon arriving at the hotel, Ramsay is immediately struck by the grand exterior and beautiful surroundings. However, as he steps inside, he is disappointed by the outdated and neglected decor. The lobby is shabby and uninviting, with a musty odor and worn-out furniture. Ramsay quickly observes several issues that need urgent attention, including cleanliness, management, and customer service.

As he moves through the hotel, Ramsay meets the staff and guests to get a better understanding of their experience. He immediately notices that the staff morale is low, and they seem disengaged and uninterested in their jobs. Ramsay suspects that this is due to the lack of direction and leadership from the owners.

Ramsay decides to meet with the owners and take them through a rigorous inspection of their hotel's conditions. The owners are taken aback by the extensive list of issues Ramsay presents to them. They seem overwhelmed and disheartened, but Ramsay encourages them to take ownership of their situation and work on the necessary changes.

To address the hotel's outdated and deteriorating decor, Ramsay enlists the help of his team of designers and contractors. They work tirelessly to transform the hotel's lobby, restaurant, and rooms into a modern and inviting space, using new furniture, carpets, and decorations. Ramsay also helps the owners overhaul their menu by introducing fresh and seasonal ingredients and creative dishes.

Throughout the episode, Ramsay provides invaluable advice to the owners, teaching them about effective communication, leadership, and customer service. He encourages them to establish clear expectations for their staff, set goals, and track their progress. He also emphasizes the importance of treating their employees with respect and appreciation, as they are the backbone of their business.

At the end of the episode, Ramsay presents the transformed hotel to the owners and staff, who are amazed by the drastic improvements. The lobby is now a welcoming and stylish space that reflects the hotel's history and charm. The rooms are modern and comfortable, and the restaurant has a fresh and exciting menu. Ramsay invites guests to experience the Roosevelt Hotel's new and improved hospitality and encourages the owners to keep up the excellent work.

In conclusion, the season 1 episode 6 of Hotel Hell, titled Roosevelt Hotel, highlights the challenges faced by a historic hotel struggling to keep up with the times. Gordon Ramsay's expertise and guidance provide the owners with the crucial tools and insights needed to transform their business into a modern and thriving hotel. The episode serves as a reminder of the importance of effective communication, leadership, and attentiveness to customer needs in the hospitality industry.