Ep 13. The Dream Inn - Daytona, FL

The Dream Inn is a hotel located in Daytona, Florida, which is at a prime location, just a few steps away from the popular beach. However, despite its location, the Dream Inn has been struggling with low occupancy rates. The management has been struggling to maintain and update the property, which has resulted in the hotel becoming unappealing to guests. Moreover, the inconsistent service and lack of leadership further contributed to the hotel's downfall.

In this episode of Hotel Impossible, Anthony Melchiorri, a hotel expert, arrives at the Dream Inn to help revive the property and transform it into a profitable and desirable hotel. As soon as he steps into the hotel, Anthony notices the lack of cleanliness and the outdated décor. He also discovers that the hotel doesn't have a clear brand or story, which makes it difficult to market to potential guests.

Before diving into the hotel's issues, Anthony spends some time speaking to the staff to understand their perspective and to identify any underlying issues. He quickly discovers that the Dream Inn has some fundamental problems - the staff is demotivated, and there is a lack of teamwork, resulting in poor service.

Anthony then meets with the owner, a friendly individual who has a passion for the hotel but lacks the management skills and finances to turn it around. Additionally, the owner takes the comfort of the guests to heart and is adamant about maintaining a no-pet policy, even though it limits the hotel's revenue opportunities.

With the owner's approval, Anthony sets out to redesign the hotel's lobby and exterior, which would give the hotel a much-needed facelift. He brings in a designer and a landscaper to help him with the process, and together, they come up with a sleek design to create a more inviting and welcoming atmosphere.

After redesigning the hotel's exterior and lobby, Anthony shifts his focus to fixing the underlying problems within the hotel. He spends time mentoring the staff on the importance of teamwork, communication, and accountability. Additionally, he implements new procedures and policies that would help streamline operations.

To help differentiate the Dream Inn from other hotels in the area, Anthony suggests the owner introduces a pet-friendly policy to expand the hotel's guest demographic. The owner is apprehensive at first, but with some convincing, he comes around and agrees to implement a new policy.

In just a few days, Anthony and his team were able to transform the Dream Inn from a lackluster hotel to a well-maintained, pet-friendly hotel with new branding and an inviting atmosphere. The owner was thrilled with the changes and was enthusiastic about the hotel's future potential.

In summary, the thirteenth episode of Hotel Impossible's first season tackles the challenges faced by a struggling hotel in Daytona Beach, Florida. Anthony Melchiorri helps the hotel's owner address the underlying issues, redesign the hotel's exterior, and interior, and establish new brand identity, ultimately leading to a transformed, profitable hotel.