Ep 9. Curbside Pickup

In Superstore season 5 episode 9, titled "Curbside Pickup," the Cloud 9 employees are faced with the challenge of rolling out a new curbside pickup service for customers. The episode opens with store manager Glenn announcing the new service to the team and assigning Amy and Jonah to oversee its implementation. However, as the day progresses, it becomes clear that the new service is plagued with problems.

Amy and Jonah struggle to keep up with the influx of online orders and disgruntled customers, many of whom are unhappy with the long wait times and confused by the new pickup process. Meanwhile, Cheyenne and Mateo are tasked with organizing the curbside pickup area, but their efforts are hampered by a lack of resources and communication.

As the chaos ensues, tensions rise between the employees, with some blaming each other for the service's failings. But amidst the turmoil, the Cloud 9 team comes together to find creative solutions to the various issues they face, from reorganizing the parking lot to offering free snacks to waiting customers.

Throughout the episode, the show explores themes of teamwork, communication, and innovation in the face of adversity. As the Cloud 9 employees work through the challenges of the new curbside pickup service, they learn to rely on each other and find ways to make the best of a difficult situation.

Overall, "Curbside Pickup" is a fast-paced and engaging episode that showcases the strengths and weaknesses of the Cloud 9 team. From Cheyenne's quick thinking to Jonah's customer service skills, each character brings something unique to the table and contributes to the success (or failure) of the new service. As the episode ends, it's clear that the challenges are far from over, but the Cloud 9 team is ready to face them together.