Superstore Season 6 Episode 12 Customer Satisfaction

The show's sixth season's twelfth episode, entitled "Customer Satisfaction," follows the quirky employees of the fictional Cloud 9 store as they try to boost the location's customer satisfaction ratings, fearing the repercussions of low ratings on their jobs.

The episode kicks off with Glenn, the store's manager, making an announcement that their store's customer satisfaction ratings are dropping and they need to fix it before corporate finds out. The team starts brainstorming ideas, including a customer appreciation day, a new store layout, and a competition between employees to see who can get the most customer compliments.

Meanwhile, Jonah, one of the show's main characters, encounters a difficult customer who refuses to cooperate, leading him to take drastic measures to try and keep the customer happy. Dina, another employee, struggles to help a pregnant woman who needs assistance but doesn't speak English, leading her to devise creative communication methods to try and assist her.

As the day progresses, the employees each encounter their fair share of customers who test their patience and creativity in trying to improve their satisfaction. The competition between the employees heats up, and a new employee, Cheyenne's husband, joins the store as a customer satisfaction specialist, ruffling some feathers.

As the episode nears its conclusion, the team manages to pull off a successful customer appreciation day, boosting their ratings and saving their jobs. The employees all breathe a sigh of relief, but not before an unexpected twist in the competition turns the tables and leaves viewers wondering what will happen in the next episode.

Overall, "Customer Satisfaction" offers a lighthearted yet relatable glimpse into the struggles that retail employees face in dealing with irate customers and the constant pressure to maintain high customer satisfaction ratings. The episode is filled with comedic moments, but also touches on the importance of effective communication and empathy in customer service. Fans of Superstore are sure to enjoy this latest installment in the show's ongoing saga.