Ep 19. Carol's Back
- TV14
- March 26, 2020
- 21 min
-
7.3 (703)
In Superstore season 5 episode 19 titled "Carol's Back," the Cloud 9 employees are surprised by the sudden return of Carol, a former employee who was fired for causing chaos and damage during her last visit to the store. After being very vocal about her love for the store during her job interview, the employees decide to give Carol a second chance.
As Carol settles back into the store, the employees start to notice that her erratic behavior has not changed. After various instances of her not following store policy, Carol quickly becomes a nuisance to her colleagues. Dina takes it upon herself to point out Carol's mistakes but is accused by Carol of targeting her.
Meanwhile, Jonah and Cheyenne try to start up a gender-neutral clothing line for the store. They pitch their idea to Jeff, who is hesitant because of the potential backlash from customers. They decide to test the waters by setting up a small display in the store to see how people react.
As the episode progresses, tensions rise between Carol and the other employees. They try to find ways to get her fired without being too obvious. Jonah eventually confronts Carol about her behavior, which leads to a breakdown from Carol where she reveals that she has been dealing with personal issues and felt like she had nowhere else to turn. Jonah and Carol have a heart-to-heart conversation and he helps her get the assistance she needs.
Lastly, the gender-neutral clothing line discussion comes up during a staff meeting where the employees are split on whether or not it would be a good idea. While some are passionate about the idea, many are concerned about the potential backlash and change that the store would face. Ultimately, the decision is left up to the higher-ups, but the discussion and debate surrounding the topic lead to some interesting moments for the Cloud 9 employees.
Overall, the episode "Carol's Back" touches on themes of forgiveness and second chances while also diving into the business side of retail and the challenges that come with innovation and progress.
