The Hotel Inspector Season 7 Episode 8 Series 7, Episode 8

In Series 7, Episode 8 of The Hotel Inspector, host Alex Polizzi visits the Cotswolds to help save a struggling hotel. The hotel is a six-room Georgian property that has been in the owner's family for over 60 years. However, the hotel is struggling to attract guests and its financial situation is dire.

Alex arrives at the hotel and is immediately greeted by the owner, who is clearly overwhelmed and struggling to keep the business afloat. Alex is given a tour of the property and soon discovers several issues that are contributing to the hotel's poor performance. The rooms are outdated and in need of modernization, and the hotel's website is outdated and uninviting.

Alex also discovers that the hotel has very poor customer service, with staff members who are unfriendly and unprofessional. They are also understaffed, which means that guests often have to wait for long periods of time to receive service.

To help turn the hotel around, Alex recommends a complete overhaul of the rooms, including new beds and bedding, updated furniture, and repainting the walls. She also suggests that the hotel upgrade its website to make it more inviting and user-friendly.

In terms of customer service, Alex works with the staff to improve their communication skills and teaches them how to provide a higher level of service to guests. She also recommends that the hotel hires additional staff members to ensure that guests never have to wait for service.

Throughout the episode, Alex works closely with the owner and staff to implement these changes and turn the hotel around. She offers advice and guidance every step of the way, and the transformation of the hotel is remarkable.

By the end of the episode, the hotel is unrecognizable from the property Alex arrived at. The rooms are bright, modern, and inviting, the staff is friendly and helpful, and the customer service is top-notch. Alex's intervention has saved the hotel from financial ruin and restored it to its former glory.

Overall, Series 7, Episode 8 of The Hotel Inspector is a heartwarming and inspiring episode that demonstrates the power of expert advice and hard work. It shows how, with the right guidance and intervention, any struggling business can be turned around and transformed into a success.