Ep 19. Telemark Hotel and Resort

In Hotel Impossible season 1 episode 19, the famous hospitality expert Anthony Melchiorri visits the Telemark Hotel and Resort, a family-owned hotel in Wisconsin. The hotel has been in the family for over 40 years, but Amanda, the current owner, is struggling to keep the business afloat. The hotel has a great location, right next to a ski resort, but the rooms and amenities are outdated and in poor condition.

Melchiorri starts by inspecting the rooms and common areas. He finds that the rooms are dark, dingy, and smell bad. The furniture is old and worn out, the carpets are stained, and the bathrooms are dirty. He also observes that the hotel lacks amenities that guests expect, such as a fitness center, a pool, and a restaurant.

During his meeting with Amanda, Melchiorri learns that the hotel is not doing well financially. The occupancy rate is low, and the hotel is not making enough money to cover its operating expenses, let alone invest in improvements. Amanda is also having trouble managing the hotel staff, who are not motivated and often neglect their duties.

Melchiorri realizes that the hotel needs a complete overhaul to attract more guests and generate more revenue. He decides to start with the guest rooms, which he believes are the most important aspect of any hotel. He brings in a team of designers and contractors to remodel the rooms and give them a fresh new look. The designers choose a modern yet cozy decor, with warm colors, soft lighting, and comfortable bedding. The contractors tackle the structural issues, such as fixing the leaking roofs and replacing the outdated HVAC systems.

Next, Melchiorri focuses on the common areas. He notices that the lobby is small and uninviting. The furniture is mismatched, and there are no decorations or artwork on the walls. He decides to expand the lobby by knocking down a wall and using the extra space to create a lounge area. He also adds a fireplace, which gives the space a cozy feel. He brings in a local artist to create custom artwork for the walls, which adds a touch of elegance to the lobby.

Melchiorri also decides to add amenities that the hotel is lacking. He builds a fitness center and a pool, using the existing space in the hotel's basement. He hires a chef to create a menu for the hotel restaurant, and he trains the staff to provide better customer service.

After several weeks of hard work, the Telemark Hotel and Resort is transformed into a modern and inviting hotel, with all the amenities that guests expect. Melchiorri is pleased with the results and hopes that the changes will attract more guests and increase the hotel's revenue. Amanda is also happy with the improvements and is confident that she can manage the hotel more effectively with the help of her new team.

In conclusion, Hotel Impossible season 1 episode 19 is an inspiring story of how a struggling hotel can be transformed into a thriving business with the right leadership and vision. Melchiorri's expertise and dedication are evident throughout the episode, and his team's hard work pays off in the end. The Telemark Hotel and Resort is a shining example of how a hotel can be saved from failure and become a success.