Ep 21. Hotel Impossible After Anthony

In Hotel Impossible season 1 episode 21, titled "Hotel Impossible After Anthony," host Anthony Melchiorri returns to visit some of the hotels he helped in previous episodes. This time, he checks in on the hotels to see if the owners have implemented his suggestions and how they are doing.

First, Anthony visits the Holbrooke Hotel in California, where he had previously helped the owner to upgrade their rooms and menu. Anthony is pleased to see that the hotel has followed his advice and has made significant improvements. The rooms now have new furniture and bedding, and the restaurant has a new and improved menu. However, Anthony also discovers that the hotel is still struggling and not getting as many bookings as it should. He sits down with the owner to discuss why he thinks this is happening. They talk about the marketing strategy, and Anthony suggests some ways to attract more customers to the hotel.

The second hotel Anthony checks in on is The Purple Orchid Resort and Spa in California. He had previously helped the owners to renovate their rooms and add spa facilities. However, Anthony discovers that the spa does not seem to be generating revenue as the owners had hoped. He meets with the spa manager to discuss the issue and suggests some ways to improve the spa's marketing and offerings.

Anthony's third stop is The Chevy Chase Beachfront Hotel in Washington. He had previously helped the owner to update the hotel's decor and make it more appealing. Anthony is pleased to see that the hotel is doing well and getting plenty of bookings. However, he notices that the hotel's beachfront is cluttered with tents and beach chairs, which do not belong to the hotel. Anthony talks with the owner and suggests ways to resolve this problem as it can create a negative impression for potential hotel guests.

In his fourth visit, Anthony goes back to the Alpenhof Lodge in Wyoming. He had helped the owner to transform the hotel's outdated decor and bring it to modern standards. Anthony sees that the hotel has done well since his intervention. He meets with the owner and discovers that the hotel has added a new restaurant and has been serving Elk meat in their menu. Anthony encourages the owner's creativity and suggests incorporating this into the hotel's branding, including a possible food festival and new hotel packages.

Finally, Anthony heads back to The Vermont Inn in Vermont. He had helped the owner to update the hotel's decor and menus. Anthony finds out that the hotel is now looking better and has done well since his intervention. However, he discovers that the hotel's staff needs to improve their communication skills and customer service. Anthony meets with the employees and helps them understand how to deal with difficult guests and handle customer complaints.

Overall, "Hotel Impossible After Anthony" is an interesting and informative episode taking viewers on a trip back to some of the hotels where Anthony had previously helped improve their business. The episode emphasizes the importance of continuous improvement and adaptation, not stopping at short-term gains by the corrections of the moment.