Ep 7. Temper Expectations

In "Hotel Impossible" season 4 episode 7, titled "Temper Expectations," the show's host, Anthony Melchiorri, visits a hotel in Woodstock, New York, that is struggling to stay afloat. The hotel, called the Alpine Inn, is owned by a couple, Craig and Justyna Warga, who bought the property in hopes of turning it into a successful business. However, they quickly realized that they didn't have the experience or the know-how to run a hotel, and they were in over their heads.

When Anthony arrives at the Alpine Inn, he takes a tour of the property and immediately notices some major issues. The hotel's exterior is unkempt, with overgrown shrubs and a broken sign out front. Inside, the lobby is cramped and cluttered with furniture and decorations that don't match. The guest rooms are also outdated and unappealing, with tacky wallpaper and old furniture.

Anthony sits down with Craig and Justyna to discuss their business, and it's clear that they are struggling. They're not making enough money to keep the hotel running, and they're constantly bickering and getting on each other's nerves. Anthony gives them a pep talk, telling them that they need to work together and focus on fixing the hotel's problems.

The first order of business is to clean up the hotel's exterior. Anthony brings in a landscaping crew to trim the shrubs and remove some of the overgrown trees. He also has the broken sign replaced with a new one that's easy to read and eye-catching.

Next, Anthony turns his attention to the lobby. He removes the excess furniture and decorations, giving the space a more open and inviting feel. He also adds a new coat of paint and some modern lighting fixtures to brighten up the room.

In the guest rooms, Anthony tackles the wallpaper problem by having it all removed and replaced with a fresh coat of paint. He also removes old, worn-out furniture and replaces it with new pieces that are both stylish and functional.

Throughout the episode, Anthony emphasizes the importance of customer service and hospitality. He teaches Craig and Justyna how to interact with guests in a friendly and professional manner and how to anticipate their needs.

By the end of the episode, the Alpine Inn is transformed into a much more attractive and inviting place. The exterior is neat and tidy, the lobby is spacious and modern, and the guest rooms are comfortable and stylish. Craig and Justyna are also more confident in their abilities to run the hotel, and they're committed to providing excellent service to their guests.

"Temper Expectations" is a typical episode of "Hotel Impossible," featuring Anthony Melchiorri's signature tough love approach to fixing struggling hotels. It's an inspiring episode that shows how a hands-on approach and a focus on customer service can turn a struggling business around.