Restaurant Stakeout

Watch Restaurant Stakeout

  • 2012
  • 5 Seasons
  • 4.9  (381)

William Jack Duegel prides himself and his restaurant on proving the best customer service possible. Will strongly believes that the customer is king and should be treated that way. On the show Restaurant Stakeout, Will help restaurants that are losing money due to poor customer reviews. Will and his crew want to get to the bottom of the problem and see how the restaurant operates when no one is looking. A restaurant owner contacts the show if they are no losing money. They can have great food but are still losing customers. Will and his team set up hidden cameras in the restaurant so they can watch the employees when the owner is out of the building. Will and the owner then watch the behavior of the staff. The owner has told no one that there will be hidden camera or that the staff is going to be watched. William sets up several customer services test such as returning food, special requests, and general customer services. He is then able to identify the problem areas of the establishment. Some of the behaviors of the employees amazes and saddens the owner. The employees are caught goofing off, on their cell phones, and being rude to customers. They have also been caught giving away free food, drinking alcohol on the job, and stealing money. Some employees have been fired due to their behavior. Will also tells the owner if there is problem with the management and how they can improve running the company to provide better customer service. After watching the employee for a couple of days Will and the owner reveal what they have been doing. Will then sits down with the employees, discusses their behaviors, and gives them ways they can improve to be better at their job. He then comes back six weeks later to see how the restaurant is doing. Thanks to the help from Will and the hidden camera most restaurants are able to fix their customer service issues and once again become profitable.

Restaurant Stakeout
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Seasons
Million Dollar Stakeout
13. Million Dollar Stakeout
September 10, 2014
Willie tries to humble a stubborn owner of a pizzeria in Oakland Park, N.J.
Grand Opening Stakeout
12. Grand Opening Stakeout
September 3, 2014
Willie Degel attempts to reinvent the Brookside Grill in Highland Mills, NY.
Standup Stakeout
11. Standup Stakeout
August 27, 2014
The Stress Factory in New Brunswick is desperate for Willie's help.
Father Daughter Stakeout
10. Father Daughter Stakeout
August 20, 2014
The daughter of restaurateur fears Villa Monaco will shut down.
Willie Shuts It Down
9. Willie Shuts It Down
August 6, 2014
Ricky tried to rescue his mother's restaurant after a massive theft. However, with the lack of money and a spoiled staff, Willie Degel does the unthinkable.
Fuggedabout Mario
8. Fuggedabout Mario
July 30, 2014
Willie intervenes to help Mario's Tutto Bène, a family restaurant in Union, N.J.
Golf Course Stakeout
7. Golf Course Stakeout
July 23, 2014
Willie tires to improve the reputation of Oh' Brian's On the Green in Clark, NJ.
Ciao, Vegas!
6. Ciao, Vegas!
July 16, 2014
Willie tries to help Ricardo from Gina's Bistro in Las Vegas turn his dream of coming to America from Italy into a success story.
Hammered in Vegas
5. Hammered in Vegas
July 2, 2014
Willie tries to save former professional hockey player Bob Fleming's struggling Hammer's Grill and Bar.
Unlucky in Vegas
4. Unlucky in Vegas
June 25, 2014
Willie Degel tries to rescue Sonrisa Grill so the owner can reunite her family.
Hoover Dam'd Pizza
3. Hoover Dam'd Pizza
June 18, 2014
Willie Degal tries to rescue Vinny and his pizza restaurant in Boulder City, Nev., near the Hoover Dam. Despite having years of experience and working about 75 hours a week, Vinny is struggling.
Sushi on the Strip
2. Sushi on the Strip
June 11, 2014
Osaka's Japanese Cuisine is the first sushi restaurant in Las Vegas. The staff is getting out of hand and the owner needs help to get things under control.
Las Vegas Stakeout
1. Las Vegas Stakeout
June 4, 2014
Tommy decided to invest his entire retirement into purchasing Buon Gusto Italian Restaurant in Las Vegas so that he and his chef son, Joel, could run it together. But without any restaurant experience, Tommy is overwhelmed and now he's seeing his retirement nest egg vanish.
Description

William Jack Duegel prides himself and his restaurant on proving the best customer service possible. Will strongly believes that the customer is king and should be treated that way. On the show Restaurant Stakeout, Will help restaurants that are losing money due to poor customer reviews. Will and his crew want to get to the bottom of the problem and see how the restaurant operates when no one is looking.

A restaurant owner contacts the show if they are no losing money. They can have great food but are still losing customers. Will and his team set up hidden cameras in the restaurant so they can watch the employees when the owner is out of the building. Will and the owner then watch the behavior of the staff. The owner has told no one that there will be hidden camera or that the staff is going to be watched.

William sets up several customer services test such as returning food, special requests, and general customer services. He is then able to identify the problem areas of the establishment. Some of the behaviors of the employees amazes and saddens the owner. The employees are caught goofing off, on their cell phones, and being rude to customers. They have also been caught giving away free food, drinking alcohol on the job, and stealing money. Some employees have been fired due to their behavior. Will also tells the owner if there is problem with the management and how they can improve running the company to provide better customer service.

After watching the employee for a couple of days Will and the owner reveal what they have been doing. Will then sits down with the employees, discusses their behaviors, and gives them ways they can improve to be better at their job. He then comes back six weeks later to see how the restaurant is doing. Thanks to the help from Will and the hidden camera most restaurants are able to fix their customer service issues and once again become profitable.Restaurant Stakeout is a series that is currently running and has 5 seasons (57 episodes). The series first aired on March 11, 2012.

Where to Watch Restaurant Stakeout

Restaurant Stakeout is available for streaming on the Food Network website, both individual episodes and full seasons. You can also watch Restaurant Stakeout on demand at Philo, Amazon, Hulu, Food Network, FuboTV, Google Play and Apple TV.

  • Premiere Date
    March 11, 2012
  • IMDB Rating
    4.9  (381)