Ep 10. Niagara Falls Down

In Hotel Impossible season 3 episode 10, titled "Niagara Falls Down," host and hospitality expert Anthony Melchiorri visits a hotel in Niagara Falls, New York that is struggling to stay afloat. The hotel, owned by a father and son duo, has been in their family for decades but has seen a decline in business due to poor management and outdated facilities.

As soon as Melchiorri arrives, he notices several issues that need to be addressed immediately, including a poorly designed lobby, dated and worn-out guest rooms, and a lack of attention to detail when it comes to cleanliness. The hotel's restaurant, which used to be a hot spot for tourists, is now almost empty due to mediocre food and uninviting ambiance.

Melchiorri meets with the hotel owners to discuss their business model and quickly realizes that they have been relying on word-of-mouth advertising and haven't been actively marketing their property to potential guests. He challenges them to think outside the box and come up with creative ways to attract visitors to their hotel.

Throughout the episode, Melchiorri works closely with the hotel staff to train them on best practices for customer service and proper cleaning techniques. He also brings in a team of designers to update the hotel's decor and make it more modern and inviting.

In addition to the physical renovations, Melchiorri creates new branding for the hotel and helps the owners develop a comprehensive marketing plan to attract more guests. He also suggests implementing several revenue-generating strategies, such as adding a gift shop and offering packages to guests that include local attractions.

As Melchiorri nears the end of his stay, he brings in several local tourism experts to evaluate the hotel's improvements and provide feedback. The hotel owners are thrilled with the positive feedback they receive and are eager to implement the suggestions given to them by the experts.

In the end, Melchiorri leaves the hotel with a sense of accomplishment, knowing that he has helped this struggling business find its footing and begin to thrive once again. The hotel owners are grateful for his expertise and guidance, and are excited to put what they have learned into action.