Ep 1. Alaskan Heavyweights

In Hotel Impossible season 4 episode 1, titled "Alaskan Heavyweights," the show's host, Anthony Melchiorri, heads to Alaska to take on one of his biggest challenges yet. He visits The Mat-Su Resort, a family-owned property that consists of multiple buildings and cabins spread across 32 acres.

Upon his arrival, Anthony quickly realizes that the resort is struggling with a variety of issues, from outdated decor to poor housekeeping and maintenance. He meets with the owners, Mark and Nancy Harms, who explain to him that they've been operating the resort for over 20 years, but have hit a rough patch in recent years due to increased competition and changing customer preferences.

Anthony takes a tour of the property and assesses each building and cabin, noting the various problems he observes along the way. He highlights the resort's lack of consistency and professionalism, noting that each cabin seems to have its own unique issues and quirks. He also points out that the property is in dire need of repairs and upgrades, as many of the buildings are run-down and dirty.

Throughout the episode, Anthony works closely with the owners and staff to address these issues and improve the resort's overall performance. He brings in his own team of experts to help with renovations and upgrades, but also spends time training the staff on how to provide better customer service and maintain a high level of cleanliness throughout the property.

As he works with the staff, Anthony discovers that many of them are struggling with personal issues that are impacting their work. He takes a compassionate approach and offers to help them work through these issues, ultimately helping to create a more positive and supportive work environment.

The episode also features several heartwarming moments, including a surprise visit from Mark and Nancy's family who come to show their support and appreciation for the hard work that's being done to improve the resort. Anthony also takes time to show the staff the beautiful natural surroundings of the property, allowing them to reconnect with the reasons why they started working at the resort in the first place.

Overall, "Alaskan Heavyweights" is a compelling and inspiring episode of Hotel Impossible that showcases the challenges facing small business owners in a competitive marketplace. Anthony's approach to problem-solving and his dedication to improving the lives of those he works with make this episode a must-watch for anyone interested in the hospitality industry or entrepreneurs struggling to keep their businesses afloat.