Ep 3. Rotting Woodstock

Hotel Impossible season 5 episode 3 features a dilapidated hotel called Rotting Woodstock that is in dire need of help. The hotel is located in the picturesque town of Woodstock, New York. The hotel was established in the 1970s as a popular destination, but due to years of neglect, it has become rundown and uninviting.

Anthony Melchiorri, the host of the show, arrives at the hotel and is immediately taken aback by the condition of the property. The exterior of the hotel is covered in ivy, and the windows are dirty and cracked. Upon entering, Melchiorri is greeted with a musty smell and an overall feeling of disrepair. The hotel's lobby is cluttered with old furniture, and the walls are covered in dingy wallpaper.

Melchiorri meets with the hotel's owner, who explains that they have been struggling to attract customers due to the hotel's poor condition. The owner admits that they have tried to renovate the hotel in the past, but they have never been able to complete the renovations due to lack of funding.

Melchiorri begins his inspection of the hotel and quickly discovers numerous issues. The hotel's rooms are filled with outdated furniture, and the walls are stained and peeling. The bathrooms are also in disrepair, with cracked tiles and broken fixtures. The air conditioning units in the rooms are old and inefficient, making the rooms uncomfortable for guests.

Melchiorri approaches the hotel staff and begins to evaluate their customer service skills. He finds that many of the staff are untrained and lack basic customer service etiquette. He immediately begins to train the staff and instructs them on how to properly greet guests and handle customer complaints.

Melchiorri also meets with the hotel's chef and evaluates the hotel's restaurant. He finds that the restaurant is poorly managed, and the food is not up to standard. Melchiorri works with the chef to revamp the menu and train the kitchen staff on proper cooking techniques.

Throughout the episode, Melchiorri also works on improving the hotel's aesthetics. He removes the clutter from the lobby and replaces the old furniture with new pieces. He also repaints the walls and replaces the old wallpaper with a fresh coat of paint.

To address the issue of the outdated air conditioning units in the rooms, Melchiorri brings in an HVAC specialist to evaluate the hotel's system. The specialist installs new, more efficient units, making the rooms more comfortable for guests.

The episode ends with a grand reopening of the hotel, where Melchiorri reveals the newly renovated and improved property. The hotel's owner is thrilled with the changes and is confident that they will now be able to attract more guests.

Overall, Hotel Impossible season 5 episode 3 showcases the incredible transformation of a rundown hotel into a beautiful and inviting destination. Melchiorri's expertise in customer service, hotel management, and design is evident as he works to revitalize the Rotting Woodstock hotel.