Ep 4. Crappy Management

"Hotel Impossible" is the popular hotel renovation TV show that follows hotel expert Anthony Melchiorri as he helps failing hotels and motels revamp their operations and rooms in order to attract more guests. Season 5 Episode 4, titled "Crappy Management", follows Anthony as he travels to a motel in New Jersey that is struggling to stay afloat due to poor management.

Anthony arrives at the motel, which has been owned and operated by the same family for over 20 years. He quickly discovers that the family's management style is not only off-putting to guests, but it's also costing the motel a lot of money. Anthony is shocked to find that the family has not only overstaffed the motel, but they've also paid themselves high salaries and bonuses, leaving little money left over for necessary maintenance and updates.

Anthony first meets with the family owners to discuss their management style and how it's hurting the motel. He tries to provide constructive feedback and suggestions, but the family is resistant to change. Anthony then takes a closer look at the motel's rooms and common areas and finds that they're outdated and in serious need of revamping. The motel's rooms are full of old furniture, worn-out bedding, and outdated decor. The common areas are cramped and cramped and uninviting.

Anthony brings in his team of designers and contractors to help update the motel's rooms and common areas. The team starts by tackling the bathrooms, which are in serious need of renovation. They replace the old plumbing and install new fixtures, tiles, and lighting. Next, they update the bedding and furniture in the rooms, giving them a more modern and inviting look. They also paint the walls and update the decor in both the rooms and common areas, creating a more cohesive and welcoming space.

While the team works on updating the motel, Anthony continues to work with the family owners to improve their management style. He explains to them that their top priority should be providing excellent customer service, rather than padding their own pockets. He also helps them streamline their staffing and cut unnecessary expenses, so they can put more money into property updates and maintenance.

In the end, the motel owners are grateful for Anthony's help and advice, and the renovated motel is a big hit with guests. Anthony's team has transformed the once-crappy motel into a welcoming and comfortable space, and the family owners have adopted a new, more guest-focused management style that will ensure the motel's continued success.

Overall, "Crappy Management" is an inspiring episode of "Hotel Impossible" that demonstrates the transformative power of good management and quality updates. It offers valuable insights for struggling hotel and motel owners and is an entertaining watch for anyone interested in the hospitality industry.