Ep 24. Gardenia Resort

In this episode of Hotel Impossible, host Anthony Melchiorri heads to Palm Springs, California to help the struggling Gardenia Resort. Upon arrival, he is taken aback by the resort's outdated and dingy decor, as well as the lack of attention to detail throughout the property.

Anthony meets with the resort's owner, who has poured all of her savings into the property but has not seen any return on investment. She is desperate for Anthony's help in turning the resort around and making it profitable.

Anthony immediately gets to work, inspecting rooms and common areas and taking note of every issue he sees. He discovers that the rooms are poorly maintained and outdated, with outdated furniture and old linens. The pool area is also in disrepair, with chipped tiles and broken lounge chairs.

To address these issues, Anthony brings in a team of designers and contractors to revamp the resort. He also works with the staff to train them in better customer service and attention to detail. Anthony emphasizes to the staff the importance of understanding their guests' needs and responding promptly to any requests.

After a days-long renovation, the team reveals the newly transformed resort to the owner and staff. Anthony is thrilled with the result and notes that the resort now feels like a true oasis in the desert.

The rooms have been updated with new furniture, linens, and decor, and the pool area has been completely renovated with new tiles, lounge chairs, and umbrellas. The restaurant has also been overhauled with an updated menu and a new layout.

During the reveal, the owner is moved to tears, stating that she had never imagined the resort could look so beautiful. She thanks Anthony and his team for their hard work and dedication.

After the renovation, Anthony checks in on the resort a few months later to ensure that the changes have stuck. He is pleased to see that the staff has maintained their focus on customer service and cleanliness, and the guests are raving about their experience at the Gardenia Resort.

Overall, this episode of Hotel Impossible showcases Anthony's expertise in turning around struggling properties and creating beautiful, welcoming spaces for guests. It also highlights the importance of attention to detail and customer service in the hospitality industry.