Ep 23. Casa Verde

In season 1, episode 23 of Hotel Impossible, host Anthony Melchiorri travels to the beautiful island of Puerto Rico to help a struggling hotel called Casa Verde. The hotel has been owned by the same family for over 50 years, but in recent times, it has been experiencing a decline in profits. The hotel has problems with cleanliness, outdated decor, and a lack of amenities that would make it a desirable place to stay for modern travelers.

Anthony first meets with the hotel's owner, Lina, who is overwhelmed and stressed about the state of her hotel. Lina inherited the hotel from her parents and has been running it on her own, but she admits that her lack of experience has been detrimental to the hotel's success. Anthony takes a tour of the hotel and is immediately struck by the lack of cleanliness and maintenance. He notes that the pool area is dirty, the walls are scuffed and stained, and the furniture is dated and worn. Anthony speaks with the hotel staff and learns that they have been struggling to keep up with the demands of the guests. The staff is overworked and untrained, leading to a lack of attention to detail and poor customer service.

With a budget of $50,000, Anthony sets about making the necessary changes to turn Casa Verde into a thriving business. First, he brings in a team of cleaners to deep clean the hotel from top to bottom. The team works hard to scrub every inch of the hotel, including the guest rooms, lobby, and outdoor areas. Anthony then hires a team of painters to give the hotel a fresh coat of paint, brightening up the space and making it more inviting. He also replaces the old, worn-out furniture with new, comfortable pieces that are more in line with modern design trends.

Next, Anthony focuses on improving the amenities of the hotel to make it more appealing to guests. He installs a new pool filtration system to keep the water clean and clear, and he adds new pool furniture and umbrellas to make the outdoor area more comfortable and enjoyable. Anthony also installs a new fitness center, complete with modern equipment, to give guests a place to exercise during their stay. He also adds a new bar area near the pool where guests can order drinks and snacks throughout the day.

Finally, Anthony turns his attention to the hotel staff, who are the backbone of the business. He hires a professional chef to train the kitchen staff and revamp the hotel's menu, adding more local flavors and fresher ingredients. Anthony also hires a hospitality trainer to work with the front desk staff and housekeeping, teaching them how to provide top-notch customer service and attention to detail. The hotel staff embraces the changes and works hard to implement them, making Casa Verde a more welcoming and enjoyable place to stay.

At the end of the episode, Anthony meets with Lina to reveal the changes he has made to her hotel. Lina is thrilled with the improvements and is excited to see how they will impact her business. She is grateful to Anthony for his help and looks forward to a brighter future for Casa Verde. Thanks to Anthony's expertise and guidance, Casa Verde is transformed from a struggling business to a thriving hotel that guests will want to return to again and again.