Ep 13. The Western Riviera, CO

The Western Riviera is a charming lakeside hotel in Grand Lake, Colorado. Despite its picturesque location, the hotel is struggling to attract and retain guests, and owner Peggy has reached out to hotel expert Anthony Melchiorri for help. In season 2 episode 13 of Hotel Impossible, Anthony arrives at the Western Riviera to assess the situation and see what changes need to be made to turn the hotel around.

Upon his arrival, Anthony notices several issues with the hotel's exterior, including dirty patio furniture and old, worn signs. Inside, he finds mismatched decor and outdated furnishings that do not fit with the hotel's lakeside aesthetic. Anthony meets with Peggy and her team to discuss the hotel's financial struggles and the steps they have taken to try to improve occupancy rates. He also gets to know the staff and assesses their skills and ability to work together as a team.

After his initial assessment, Anthony begins the renovation process. He starts by giving the exterior a facelift, power washing the patio furniture and replacing the old signs with new, eye-catching ones. Inside, he works with a local artist to bring a cohesive look to the hotel's decor, adding subtle touches that tie the different rooms together. Anthony also tackles some of the hotel's functional issues, such as replacing old, noisy air conditioning units and installing new shower heads.

Throughout the episode, Anthony works closely with Peggy and her staff to help them improve their operations and customer service skills. He meets with them individually to identify areas for improvement and provides them with hands-on training and coaching. He also helps Peggy prioritize which tasks to focus on first to make the biggest impact on the hotel's bottom line.

As the renovation process continues, Anthony encounters some unexpected challenges. The hotel's location in a remote mountain town means that some products and services are not readily available, and Anthony and his team must get creative to find solutions. Additionally, one of the hotel's long-term guests is resistant to the changes being made, posing a unique challenge for Anthony and his team to manage.

Despite these challenges, Anthony and his team work tirelessly to transform the Western Riviera into a welcoming, modern hotel that guests will love. By the end of the episode, Peggy and her team have a renewed sense of pride in their property and the skills to continue improving their operations. The hotel has a fresh new look and feel and is well-equipped to welcome new guests and provide them with an exceptional experience.

Overall, season 2 episode 13 of Hotel Impossible presents a fascinating look at the process of renovating and improving a struggling hotel. Anthony Melchiorri's expertise and hands-on approach provide valuable insights and actionable steps for hotel owners and staff looking to improve their own properties. The episode is informative, entertaining, and inspiring, showcasing the power of hard work and dedication in transforming a struggling business into a thriving one.