Ep 2. Triangle T Ranch, AZ

In season 2 episode 2 of Hotel Impossible, host Anthony Melchiorri travels to the Triangle T Ranch in Arizona. The ranch, which was once a thriving cattle business, has fallen on hard times and the owner, Scott, is struggling to keep it afloat.

Upon arrival, Anthony is immediately struck by the stunning natural beauty of the ranch, but he quickly realizes that the property is in disarray. The guest rooms are outdated and poorly maintained, the restaurant is understaffed and inefficient, and the grounds are unkempt. Despite the challenges, Anthony sees potential in the property and is determined to help Scott turn his business around.

Anthony begins his assessment of the property by meeting with the staff and observing their day-to-day operations. He quickly discovers that Scott has been relying heavily on his family members to run the property, but none of them have any formal hospitality or management experience. As a result, the staff is disorganized and inefficient, and the customer service is lacking.

Anthony works with Scott to develop a plan to improve the property and increase revenue. He recommends updating the guest rooms with new bedding and decor, adding more outdoor activities for guests, and streamlining the restaurant operation. He also recommends that Scott hire a new general manager with hospitality experience to help manage the day-to-day operations of the ranch.

Throughout the episode, Anthony and his team work tirelessly to implement the recommended changes. They work with local vendors to update the guest rooms and restaurant, and they train the staff on new customer service techniques. Anthony also works to improve the marketing and branding of the property, helping Scott to position the ranch as a unique and exciting vacation destination.

The episode culminates in a grand reopening of the resort, complete with a ribbon-cutting ceremony and a big celebration. Scott and his family are overjoyed to see the property transformed, and they are excited to welcome guests back to the ranch.

Overall, season 2 episode 2 of Hotel Impossible is a heartwarming story about a struggling business owner who receives a helping hand from Anthony Melchiorri. The episode demonstrates the power of hard work and dedication, and it showcases the incredible transformations that are possible with the right mindset and approach.