Ep 3. Maui Sunseeker Resort

Hotel Impossible is a reality show hosted by Anthony Melchiorri, where each episode focuses on helping struggling hotels turn their business around. In season 2 episode 3, Anthony visits the Maui Sunseeker Resort in Hawaii to help the business owners save their establishment from going bankrupt.

The Maui Sunseeker Resort is a hotel that caters to the gay community. Despite being located in a prime spot in Maui, the hotel is struggling financially and is in dire need of help. Anthony arrives on site to meet with the owner, Chuck, who is over $1 million in debt.

Anthony immediately notes that the hotel is understaffed and that there is no management system in place. The rooms are outdated and poorly decorated, and there are several maintenance issues that need to be addressed. Anthony enlists the help of the hotel staff and starts to work on a plan to turn the hotel around.

One of the major issues with the Maui Sunseeker Resort is that the hotel is marketed exclusively to the gay community. Anthony suggests that the hotel should be marketed to everyone, not just the gay community, in order to generate more business. He also suggests that the hotel change its name to something more universal.

Anthony starts by redecorating the rooms with a more modern and sophisticated look. He also addresses the maintenance issues, such as replacing old appliances and fixing plumbing problems. Additionally, Anthony brings in a team to deep-clean the hotel from top to bottom.

In addition to the physical changes, Anthony also helps create a new management system for the hotel. He trains the staff on how to handle customer complaints and how to manage the hotel efficiently. With the new changes in place, Anthony hopes that the hotel will start to generate more revenue.

At the end of the episode, Anthony reveals the new and improved Maui Sunseeker Resort to Chuck. Chuck is thrilled with the changes and is hopeful that the hotel will be able to get out of debt. Thanks to Anthony's help, the Maui Sunseeker Resort is on track to become a thriving business once again.

Overall, this episode of Hotel Impossible showcases the importance of good management and efficient systems in the hotel business. With Anthony's expertise, the Maui Sunseeker Resort was able to overcome its financial struggles and become a successful hotel once again.