Ep 7. Boardwalk Gold

In season 3 episode 7 of Hotel Impossible, titled Boardwalk Gold, Anthony Melchiorri is tasked with revamping a struggling hotel located in a prime spot on the boardwalk in Ocean City, Maryland. The hotel, the Boardwalk Plaza Hotel, is family-owned and has been open for over 25 years, but is facing stiff competition from newer and more modern hotels in the area.

Upon arriving at the hotel, Melchiorri immediately notices that the exterior of the building is outdated and needs a fresh coat of paint. Inside, he finds that the hotel has several issues that need to be addressed, including a lack of organization and poor communication between staff members. The rooms are also in need of an upgrade, with dated furniture and fixtures, uncomfortable beds and bedding, and dirty carpets.

Melchiorri starts his assessment by gathering the staff together and highlighting the need for everyone to work together as a team in order to turn the hotel's fortunes around. He emphasizes the importance of cleanliness throughout the hotel, and the need to make sure that each guest, regardless of their budget, feels welcomed and valued.

Next, Melchiorri takes a closer look at the rooms, discovering that they are in dire need of an upgrade. He enlists the help of a designer to create a new look for the rooms, incorporating a beach theme utilizing warm blues and greens and fresh, modern furnishings. The goal is to create a space that is comfortable and relaxing for guests, and makes them feel like they are truly on vacation.

The next day, Melchiorri checks in on the staff to see how they are progressing in implementing the new changes. He discovers that the staff are struggling with the new focus on cleanliness and organization. In order to help them get on track, he brings in a hospitality expert to provide additional training on hospitality best practices and techniques.

As work on the rooms progresses, Melchiorri is pleased with the new designs and furnishings that are being installed. He makes sure that the rooms are functional, comfortable, and aesthetically pleasing, with plenty of storage and amenities to make guests feel at home. The updated rooms also include new linens and towels, comfortable beds, and fresh, modern lighting.

In addition to the room upgrades, Melchiorri also works on refreshing the hotel's restaurant, which was in dire need of help. He creates a new menu featuring fresh, locally-sourced ingredients, and works with the chef to make sure that each dish is presented beautifully and tastes delicious. The restaurant is updated with new decor and furnishings, making it a modern and inviting space for guests to enjoy a meal.

Throughout the episode, Melchiorri also spends time getting to know the hotel's owners, learning about their history and the challenges they have faced in the past. He works with them to identify areas where they can improve their business operations to attract more guests and increase revenue.

At the end of the episode, Melchiorri reveals the stunning transformation of the hotel to the owners and staff. They are impressed with the upgrades and grateful for the guidance and support that Melchiorri has provided throughout the process. They are confident that with the new changes in place, the hotel will be able to compete with other hotels in the area and provide guests with an enjoyable and memorable experience on the boardwalk.

Overall, Hotel Impossible season 3 episode 7, Boardwalk Gold, is an entertaining and informative episode that provides viewers with insight into the challenges facing hotels in competitive locations. Melchiorri's expertise and guidance are invaluable to the hotel's owners and staff, and his vision for the hotel's transformation is inspiring. This episode is a must-watch for hospitality professionals, hotel guests, and anyone interested in the behind-the-scenes workings of the hotel industry.