Ep 11. A Tall Odor in Myrtle Beach

Hotel Impossible is a popular TV show that revolves around the concept of transforming failing hotels into successful ones. The show grabs the attention of the audience with the unique challenges, impossible targets, and time constraints that get overcome in each episode. Season 6 episode 11, titled "A Tall Odor in Myrtle Beach," is one of the intriguing and engaging episodes of the series.

The Hilton Grand Vacations Club at Anderson Ocean Club in Myrtle Beach, South Carolina, is the center of attention in this episode. The hotel is in the prime location of Myrtle Beach, and therefore, it should be thriving. However, the owners of the hotel face some serious issues that are affecting its reputation and profitability. The hotel has a distinct smell that is unpleasant, and it gets even more noticeable in the summer sun. Guests are unhappy with this, and this issue is causing them to leave negative reviews online.

The task of improving the hotel's reputation falls on the expert shoulders of renowned hospitality specialist Anthony Melchiorri — the host of the show. The episode begins with Anthony arriving at the hotel, where he does a quick inspection of the hotel's lobby, guest rooms, and other amenities. His initial assessment is that everything seems to be in order, and the hotel is attractive. However, the smell that the hotel emanates is overpowering. Anthony flips over the mattresses in search of the underlying issue and finds that mold has infested the carpets, which are damp and absorbing moisture from the outside.

Furthermore, Anthony finds out that the Hotel's General Manager is a newbie in the industry and is not equipped to handle the challenges of running a hotel. The GM is inexperienced and is reluctant to take the necessary steps, which is a significant cause of the hotel's problems. Moreover, the hotel's staff is untrained and is not up to the mark in fulfilling the guests' needs.

The episode then takes us through the various steps that Anthony takes to find a solution to the Hilton Grand Vacations Club's issues. He consults with renowned experts in the field of hotel management and cleaning services. Anthony also conducts extensive research and interviews to gain insights into the hotel's operations. He then proceeds to map out a detailed plan and timeline of the changes he needs to implement to turn around the hotel's declining reputation.

The first step in the plan involves deep cleaning the entire hotel from top to bottom. This process not only involves addressing the odor issue but also the cleanliness of the carpets and other amenities. The second step involves comprehensive training for the hotel staff to enhance their customer service skills. The GM undergoes training with Anthony, and he learns the necessary skills to manage and operate the hotel efficiently.

Finally, the episode ends with a before-after comparison of the hotel. The hotel now boasts of a fully renovated lobby, fresh carpets, and other areas that are clean and smell great. The GM now has a strategic plan in place to address the guest experiences, with an emphasis on timely and efficient communication and excellent problem-solving skills. The hotel's restaurant, which had a dwindling customer base, now has an impressive menu with fresh and locally-sourced items. The hotel's reputation, which was on the decline, has undergone a complete overhaul.

In conclusion, Hotel Impossible season 6 episode 11, "A Tall Odor in Myrtle Beach," is a thrilling and entertaining episode that sees Anthony Melchiorri take on a challenging task. The hotel's issues could have been overwhelming, but with his experience and expertise, Anthony was able to identify the root causes and implement necessary changes. The episode provides the audience with valuable lessons in hotel management and customer service delivery. It is a must-watch episode for anyone interested in hospitality management or anyone looking for a thrilling and informative show to watch.