Ep 8. See Smell By the Seashore

In Hotel Impossible season 6 episode 8 titled "See Smell By the Seashore," hotel expert Anthony Melchiorri visits a beachside hotel in Ocean City, New Jersey that has been struggling to maintain their business despite its prime location. The hotel was built in the 1970s and has not seen any updates or renovations since then, and the current owner has only been running it for a year.

Melchiorri starts by checking into a room, and immediately notices the strong smell of mildew and mold. He checks the bathroom and finds that the shower head is broken and there is mold growing on the walls. The room is also outdated and the furniture is worn down. Melchiorri heads down to the lobby to speak with the owner and finds that there is no clear plan or direction for the hotel, which is leading to confusion and poor communication among staff.

Melchiorri then meets with the hotel's head chef to taste the food and assess the restaurant. He finds that the menu is unappetizing and lacks creativity, and the kitchen is not up to code. Melchiorri suggests a complete renovation of the kitchen and a new menu with more diverse and attractive options.

Next, Melchiorri visits the hotel's outdoor pool and sees that it is dirty and uninviting. He suggests a new filtration system and a pool renovation to make it more inviting for guests.

Melchiorri also identifies a problem with the hotel's website and social media accounts, which are poorly managed and lack useful information for potential guests. He recommends a website overhaul and a social media strategy to attract more visitors.

During his stay, Melchiorri also meets with staff members and addresses issues with their training and communication. He implements a new training program to improve customer service and communication among staff, as well as a new system for keeping track of guests' needs and preferences.

Overall, Melchiorri finds that the hotel is in dire need of a complete renovation and overhaul in all aspects, from the rooms and restaurant to the pool and website. He works with the owner and staff to create a clear plan and direction for the hotel, and implements changes that will improve the guest experience and attract more visitors.