Ep 4. Rocky Relationships

In season 7 episode 4 of Hotel Impossible, titled "Rocky Relationships," host and hospitality expert Anthony Melchiorri travels to a hotel in Colorado Springs, Colorado that is struggling to keep its business afloat due to issues with the staff and management. The hotel is owned by a couple who have a rocky relationship, and their personal issues are being reflected in the lack of communication and organization within the hotel.

Upon arrival, Anthony immediately notices the disorganized and cluttered lobby, and learns that the hotel does not have a front desk or even a computer system to manage reservations. He meets with the owners to discuss their personal problems and how it is impacting the hotel's success. As they delve into the issues, Anthony becomes aware of the deep-seated conflicts between the couple, which have been brewing for years.

Anthony sets to work by bringing in a team of experts to help him tackle the hotel's issues, including a design expert to help redesign the lobby and rooms, a housekeeping expert to improve cleanliness, and a systems expert to help install a computer system for reservations and management. He also brings on a conflict resolution expert to work with the owners on their personal problems and help them improve their communication.

As the team works, Anthony and the conflict resolution expert work with the owners to identify the root causes of their problems and find ways to address them. The conflict resolution expert helps the couple work on their communication and find ways to compromise and work together to make the hotel a success. As the team finishes their work, the hotel is transformed into a more inviting and organized space, with a functional front desk, improved amenities, and clean rooms.

Overall, the episode highlights the importance of effective communication and management skills in running a successful hotel, as well as the need for personal connections and relationships to be strong and healthy for the business to succeed. Anthony's expertise and guidance, combined with the efforts of the team and the dedication of the owners, results in a hotel that is transformed and ready to succeed.