Ep 6. Jersey Shore Uproar

Hotel Impossible is a reality television show where hotel industry expert, Anthony Melchiorri, travels across the United States to help struggling hotels to improve their business. Every episode features a different hotel, and Anthony's objective is to identify the issues that are holding them back and to provide solutions to turn things around.

In season 8 episode 6, titled Jersey Shore Uproar, Anthony visits the Beachcomber Resort in New Jersey. The resort is a family-run property that has been in business for over 50 years. However, for the past few years, the hotel has been struggling to maintain its reputation as a popular beach destination due to several issues.

The episode starts with Anthony getting an overview of the property from the owner, Claudia. She explains that the hotel has a prime location right on the beach, but it is not getting the same business as other properties in the area. Anthony quickly realizes that one of the major reasons for this is the state of the rooms. The hotel has 82 rooms, but many of them are outdated and in need of a major makeover. Anthony is shocked to see stained carpets, old furniture, and dated décor in some of the rooms.

Anthony sits down with Claudia and her daughter, Alicia, who is the general manager of the hotel, to discuss the issues. He tells them that they need to focus on providing a great customer experience to their guests and that starts with the rooms. He recommends that they upgrade the furnishings and décor in the rooms to make them more modern and appealing.

Anthony also identifies another issue with the hotel - the check-in process. He finds that guests have to wait in long lines to check-in, which is causing frustration and impacting their overall experience. Anthony suggests that they streamline the check-in process by training staff and implementing technology such as check-in kiosks.

The hotel also has a restaurant that is not doing well. Anthony discovers that the menu is limited and outdated. He recommends that they revamp the menu and add more current options to attract more guests. He also suggests expanding the restaurant's hours of operation to provide more opportunities for guests to dine and increase revenue.

In addition to these improvements, Anthony recommends that the hotel hire a sales manager to increase group bookings and events. He also suggests training the staff to provide excellent customer service and to focus on upselling services and amenities to guests.

Throughout the episode, Anthony meets with staff members, inspects the property, and talks to guests to get their feedback. The show highlights the challenges and struggles that the hotel faces, but also the determination and dedication of the family who runs it.

In the end, Anthony presents a plan to Claudia and Alicia that will help them revamp the hotel and improve the guest experience. The plan includes upgrading the rooms, streamlining the check-in process, revamping the restaurant menu, and implementing technology and training programs. With this plan in place, the Beachcomber Resort has the potential to become a top beach destination once again.

Overall, Hotel Impossible's season 8 episode 6, Jersey Shore Uproar, showcases the challenges of running a hotel in a highly competitive market and provides solutions to turn things around. It is an informative and entertaining show that provides an insight into the hospitality industry and what it takes to run a successful hotel.