Ep 5. West Coast Wipe Out

In Hotel Impossible season 9 episode 5, titled "West Coast Wipe Out," hotel expert Anthony Melchiorri travels to the West Coast to help struggling hotel owners turn their businesses around. The episode begins with Melchiorri visiting The Beach House Boutique Hotel, a property that has been struggling to attract guests despite its great location. The hotel is located across the street from the beach, but has very outdated decor and lacks basic amenities like air conditioning.

Melchiorri starts his assessment by checking into one of the hotel's rooms, where he quickly discovers that the room is dirty and the bedding is stained. He also notices that the hotel's common areas are cluttered and in desperate need of a deep cleaning. Melchiorri meets with the hotel's owner, who admits that he has been struggling to keep up with the hotel's maintenance needs due to financial constraints.

Melchiorri gets to work by first tackling the hotel's cleanliness issues. He brings in a team of professional cleaners to deep clean the hotel from top to bottom, including the hotel rooms, common areas, and the pool area. He also advises the owner to invest in some basic amenities like air conditioning and quality bedding to attract more guests.

Next, Melchiorri focuses on revamping the hotel's decor. He brings in a team of designers to transform the hotel's outdated rooms and common areas into modern, beachy spaces. They use a bright color palette of blues and greens to play up the hotel's coastal location and add new furniture and decor to give the hotel a more upscale feel.

Throughout the episode, Melchiorri also works with the hotel's staff to improve their customer service skills. He teaches them the importance of being friendly and welcoming to guests and provides them with training on how to handle difficult situations that may arise.

By the end of the episode, the hotel has undergone a complete transformation. The rooms are clean, modern, and outfitted with all the basic amenities guests expect. The common areas are bright and inviting, and the pool area has been spruced up with new furniture and landscaping. The hotel's staff is also more confident and proficient in customer service skills, ready to welcome guests with open arms.

Overall, Hotel Impossible season 9 episode 5 is a great example of how an experienced hotel expert like Anthony Melchiorri can help struggling hotel owners turn their businesses around. Through a combination of deep cleaning, decor updates, and customer service training, Melchiorri helps The Beach House Boutique Hotel become a thriving business once again.