Mystery Diners Season 7 Episode 6 Customer Concerns

In Mystery Diners season 7 episode 6, entitled "Customer Concerns," restaurant owner Jim of The Blue Moose thought he had the perfect team at his restaurant until he began receiving complaints from customers about theft, unprofessional conduct, and unsatisfactory food preparation. Jim tasked Mystery Diners Charles Stiles and his team with investigating the issues and making sure his restaurant was operating efficiently.

To get to the bottom of the problem, Charles Stiles and his team installed hidden cameras and microphones throughout the restaurant to monitor everything that happens. They also sent in a Mystery Diner, posing as an unemployed server looking for a job, to observe how the staff interacted with each other and how they treated customers. The Mystery Diner reported back with several concerns, including server Marc who was giving away free drinks to his friends, and cook Reggie, who was not cooking food to the proper temperature.

The team also caught a bartender, Leah, stealing liquor by hiding bottles in the trash can, as well as a server, David, taking money from the cash register. In addition to these concerns, the team discovered that the kitchen was not using gloves when handling food, which posed a safety hazard to customers.

After collecting all the evidence, Stiles and his team presented their findings to Jim. They were able to show him video footage of the theft and unprofessional conduct and explained the importance of using gloves when handling food. Jim was shocked at what he saw and immediately took action by firing the employees involved in the theft and unprofessional conduct and instituting new policies to prevent future incidents from occurring.

In the end, the Mystery Diners saved Blue Moose from losing customers by ensuring that the restaurant had a safe and professional environment. With their help, Jim was able to get his team back on track, and his customers returned with the confidence that they were getting quality food and service. Mystery Diners brought to light the concerns of the customers, helped fix the issues at hand, and gave the restaurant a second chance at success.