Ep 3. Big Ego, Big Trouble

In Restaurant: Impossible season 20 episode 3, titled "Big Ego, Big Trouble," renowned chef and restaurant consultant Robert Irvine visits a restaurant in California that is struggling to stay afloat due to the owner's big ego and poor management skills.

The restaurant, named Chez Olga, serves Caribbean cuisine and has been open for two years. Despite having a unique menu and loyal customers, the restaurant is not making enough money to cover its expenses and is on the verge of closing down.

Robert arrives at the restaurant and meets the owner, Olga, who is stubborn and resistant to change. She believes that her food is perfect and that the customers are the problem. Olga has alienated her staff and her family, causing tension in the workplace. She also overspends on ingredients and fails to keep track of her finances.

Robert observes a dinner service and notices that the food is inconsistent and lacks seasoning. The kitchen is disorganized and unhygienic, and the staff is demotivated.

Robert decides to give the restaurant a complete makeover. He enlists the help of his team to redesign the dining area and kitchen. Robert also introduces new recipes and a new menu, which focuses on fresh ingredients and bold flavors.

Olga is resistant to the changes and argues with Robert throughout the process. However, Robert remains patient and encourages Olga to trust his vision.

During the renovation, Robert discovers that the restaurant has a rat infestation, which further sets back the schedule. However, Robert and his team work tirelessly to clean the kitchen and make it safe for the staff and customers.

On the day of the relaunch, Olga is nervous but excited to see the changes made to the restaurant. The dining area has been transformed into a vibrant space that reflects the Caribbean culture. The new menu features dishes that are inspired by Olga's heritage and are much more in line with what customers expect.

The relaunch is a success, and customers are impressed with the new look and taste of the restaurant. Olga is emotional and grateful for the changes that Robert has made. She admits that her ego has been holding her back and that she is willing to work with her staff and family to maintain the restaurant's success.

In the end, Robert leaves Chez Olga with the hope that Olga has learned to trust her team and that the restaurant will continue to thrive.