Ep 9. Your Smokehouse Is a Joke-House

In season 3 episode 9 of Restaurant Stakeout titled "Your Smokehouse Is a Joke-House," viewers are taken to a restaurant in Long Island that is facing some serious problems. Biscuits and Barbeque, a popular smokehouse, is struggling to stay afloat and attracting negative reviews due to the inconsistent quality of their food. Owner Kieran Murphy is convinced that his food is top-notch, but head chef Tom doesn't seem to be delivering on taste.

Host and restaurateur Willie Degel steps in to help and puts the restaurant under surveillance to identify the root of the problem. During observation, he discovers major issues in the kitchen. The team is knocked down by a disorganized kitchen setup, a lack effective communication and a complete lack of standards for preparation.

Degel sets his plan into action and hires a former Army drill sergeant to whip Murphy, Tom, and the rest of the staff into shape. The team is put through rigorous training in the "kitchen boot camp" to teach them the importance of communication, organization, and teamwork.

While the kitchen staff undergoes a transformation, Degel pays attention to other areas of the restaurant, including the front of house staff. A server, who has a terrible attitude towards customers, is taken aside so that he can be shown the importance of customer service. Meanwhile, other staff members are trained on the ideal ways to interact with guests and offer them a wonderful dining experience.

After working tirelessly, the day of Biscuits and Barbeque's reopening finally arrives, and Degel is in attendance to see how the team has changed. Once the restaurant fills up, the team is pushed to the limit, serving the customers and maintaining a perfect flow as a team. Though there are some small hiccups along the way, the team rises to the challenge and delivers the kind of service that Degel demands.

As the episode concludes, the moment of truth arrives as the customers give their feedback. The majority of the reviews are positive, with comments on the quality of the food, the changes that they have noticed in the service, and the overall customer service experience.

In conclusion, episode 9 of season 3 of Restaurant Stakeout, "Your Smokehouse Is a Joke-House," shows how a little bit of tough love, dedication, and teamwork can completely transform a floundering restaurant. With expert guidance, Biscuits and Barbeque receives the makeover that it needed to become a successful restaurant.