Ep 5. The Ocean Manor Resort - Fort Lauderdale, FL

The Ocean Manor Resort in Fort Lauderdale, Florida is a beachfront hotel with a lot of potential, but a lot of issues as well. The owner, Frank, inherited the hotel from his father and has been struggling to keep it afloat. The hotel has many problems including outdated rooms, inadequate staff, poor management, and negative online reviews.

Enter hospitality expert Anthony Melchiorri, who is tasked with turning the hotel around in just four days. Anthony quickly identifies the major issues, including inconsistent room quality and a lack of communication between staff members. He also notices that the hotel's restaurant is not up to par with the competition in the area.

To address these issues, Anthony enlists the help of his team to not only renovate the rooms, but also to train the staff to provide better service and communication with guests. The team takes on the challenge of renovating 12 rooms in just two days, while also tackling the restaurant's menu and service.

Despite the tight timeline, the team manages to complete the renovations on time, and the results are stunning. The updated rooms are more modern and inviting, with new furniture, bedding, and artwork. The restaurant menu is also completely revamped, with an emphasis on fresh, local seafood.

Throughout the episode, Anthony also works closely with Frank to assess the hotel's finances and operations. He helps Frank understand the importance of investing in the hotel's infrastructure and staff to improve guest satisfaction and ultimately boost revenue.

By the end of the show, the Ocean Manor Resort is transformed into a more inviting and modern hotel, with happier guests and a more professional staff. Despite the challenges of the renovation process, the end result is well worth it for Frank and his team as they move forward with a renewed sense of pride and purpose for the hotel.