Ep 7. La Jolla Cove Suites

In season 1 episode 7 of Hotel Impossible, the team travels to La Jolla Cove Suites, a struggling hotel in Southern California. The hotel is owned by a husband and wife team who have poured their life savings into the property, but are now struggling to keep their heads above water. Despite having an enviable location just steps from the water, the hotel is outdated and in dire need of renovation.

Upon arriving, host Anthony Melchiorri meets with the owners to assess the situation. He quickly realizes that the hotel's biggest problem is its outdated decor and lack of amenities. The rooms are basic and uninviting, with old-fashioned furniture and outdated technology. The hotel also lacks basic amenities like a fitness center, a pool, and a restaurant.

To get to the root of the problem, Melchiorri spends time meeting with the staff and observing their operations. He discovers that many of the staff members are overworked and underpaid, which has led to a lack of motivation and attention to detail. He also finds that the owners have been too focused on cutting costs, which has led to a decline in guest satisfaction.

Melchiorri's first order of business is to revamp the hotel's decor. He enlists the help of a designer to modernize the rooms and give them a more luxurious feel. He also updates the lobby area and adds new furniture throughout the hotel. To increase guest satisfaction, Melchiorri hires a new chef to create an on-site restaurant and adds a fitness center and a pool.

In addition to the physical updates, Melchiorri works with the owners to improve their management techniques. He encourages them to invest in their staff and to listen to guest feedback. He also helps them streamline their operations to make the hotel more efficient and profitable.

Throughout the episode, viewers get a behind-the-scenes look at the challenges of running a hotel. From dealing with difficult guests to managing staff and finances, the show highlights the many obstacles that hotel owners face on a daily basis. But despite the challenges, Melchiorri remains optimistic and determined to help La Jolla Cove Suites succeed.

In the end, the hotel is transformed into a modern, luxurious property that guests are thrilled to visit. The owners are grateful for Melchiorri's help and are confident that the changes will help them achieve long-term success. Overall, this episode of Hotel Impossible is a fascinating look at the hospitality industry and the hard work that goes into creating a successful hotel.