Ep 105. 5 Star WV: Royal Treatment

As a world-renowned hospitality expert, Anthony Melchiorri has seen it all when it comes to hotels. On Hotel Impossible season 7 episode 105, titled "5 Star WV: Royal Treatment," Anthony takes on the challenge of turning around a five-star hotel in West Virginia that has lost its way.

The episode begins with Anthony arriving at the hotel, which is located in a stunning natural setting but is failing to capitalize on its potential. The hotel's exterior appears beautiful and inviting, but upon entering, Anthony quickly realizes that the property is in disarray.

Throughout the episode, Anthony meets with the hotel's staff and owners, tours the property, and assesses the hotel's financial situation. He uncovers a range of issues, from outdated decor and subpar cleanliness to ineffective marketing tactics and poor guest experiences. Despite these challenges, Anthony remains dedicated to working with the staff and owners to turn things around.

To start, Anthony tackles the cleanliness issue by leading a deep clean of every room, from top to bottom. He also brings in a team of designers to update the hotel's decor, giving it a more modern and luxurious feel. The team also works on improving the property's amenities, including the hotel's spa and pool, to provide guests with a more enjoyable and relaxing experience.

Throughout the episode, Anthony uses his expertise to coach the hotel's staff on effective communication and customer service techniques. He also assists with revamping the hotel's branding and marketing strategy, helping to attract more guests and drive revenue.

In the end, Anthony successfully turns the hotel around, providing it with a renewed sense of purpose and identity. The hotel's staff is now better equipped to provide a high level of customer service, and guests are consistently satisfied with their stays. As Anthony packs up to leave, he reflects on the journey and emphasizes the importance of commitment and hard work when it comes to turning around a struggling hotel.

Overall, "5 Star WV: Royal Treatment" provides a fascinating look into the world of hotel management and the challenges that come with rejuvenating a struggling property. With Anthony's guidance, the hotel is able to achieve a new level of success and distinction in the competitive hospitality industry.