Ep 106. 5 Star NY: Palace of Spirits

In season 7 episode 106 of Hotel Impossible, titled "5 Star NY: Palace of Spirits," host Anthony Melchiorri heads to a historic hotel in upstate New York that is rumored to be haunted. The hotel, Palace of Spirits, was once a popular destination for wealthy travelers but has since fallen into disrepair and become known for its eerie atmosphere.

Upon arrival, Melchiorri quickly assesses the hotel's issues, which include a lack of cleanliness and maintenance, outdated decor, and ineffective management. He meets with the hotel's owner, who admits that she has struggled to keep up with the demands of running a hotel and is overwhelmed by the task.

Melchiorri sets to work revamping the hotel's public spaces, including the lobby, restaurant, and bar. He also works with the owner to improve the hotel's branding and marketing efforts, encouraging her to embrace the hotel's spooky reputation as a selling point rather than a hindrance.

Throughout the episode, Melchiorri encounters several paranormal incidents, further fueling the hotel's reputation as a haunted destination. He enlists the help of a paranormal investigator to explore the hotel's ghostly presence and determine if there is any truth to the rumors.

As Melchiorri works to transform Palace of Spirits into a five-star destination, he confronts the hotel's management and staff about their lack of professionalism and commitment to customer service. He also implements new strategies to attract guests and improve the overall guest experience, including offering themed packages and providing top-notch amenities and services.

In the end, Melchiorri's efforts result in a complete transformation of the hotel. The outdated decor is replaced with sleek, modern furnishings and the management team is restructured to provide a more organized and efficient operation. The hotel's reputation as a haunted destination is embraced and marketed, drawing in new guests and generating positive buzz for the once-struggling Palace of Spirits.