Ep 12. Anchorless in Anchorage

Hotel Impossible is an American reality television show that aims to transform poorly rated hotels into successful businesses. In the season 7 episode 12, titled "Anchorless in Anchorage," the host and hotel expert Anthony Melchiorri visits Anchorage, Alaska to help the owners of The Big Bear Bed and Breakfast turn their failing business around.

As the episode begins, viewers are introduced to the husband and wife owners, Dan and Sally, who have been running The Big Bear Bed and Breakfast for the past 13 years. Despite the stunning location and picturesque views, the inn has been struggling financially, with poor reviews and low occupancy rates.

Anthony quickly identifies several issues that are contributing to the inn's failure. The first is a lack of visual appeal. The exterior of the building is uninviting, and the interior is cluttered and outdated. Anthony wastes no time in decluttering the communal spaces and replacing the old furniture with more modern, tasteful pieces.

The next area Anthony addresses is the inn's online presence. He notices that the website is outdated and difficult to navigate, and the photos are unappealing. Anthony brings in a professional photographer to take new, high-quality photos that showcase the inn's breathtaking location and comforts.

Another challenge is the inn's layout. The rooms are small and cramped, and the bathrooms are outdated. Anthony suggests opening up the space, adding more windows for natural light, and investing in personal touches, like artwork and comfortable bedding. He also advises the owners to add more amenities, such as a hot tub and a fire pit, to attract more guests and boost their ratings.

Throughout the episode, Anthony works with the owners to instill confidence and encourage them to take control of their business. He advises them to work on their communication and interpersonal skills, to provide better customer service, and to take an active role in managing their staff.

As the episode draws to a close, viewers see the dramatic transformation of The Big Bear Bed and Breakfast. The exterior of the inn is now warm and welcoming, and the interior has been completely transformed with new furniture, fixtures, and decor. The rooms are now spacious and inviting, with stunning views and modern amenities.

Overall, "Anchorless in Anchorage" is a heartwarming episode that demonstrates how a failing business can be saved with the right strategy, mindset, and support. Through Anthony's guidance, Dan and Sally are able to create a more inviting and exciting guest experience, paving the way for a brighter future for their business.