Ep 4. Complete Pushover

In the fourth episode of the fourth season of Restaurant Stakeout, Willie Degel, a renowned restaurateur and entrepreneur, visits Complete Pushover, a restaurant owned by a husband-wife duo, in Highland Mills, New York. Willie has been hired by the duo's friend, Christian, who suspects that the owners are not running the restaurant efficiently and need help in improving their business.

Willie sends in his team of secret diners to experience the restaurant, and soon uncovers various issues that are plaguing the restaurant. The kitchen is disorganized, the staff is not properly trained, and the menu lacks cohesion.

To address the issues, Willie puts the owners through a series of tests to demonstrate the importance of communication, teamwork, and leadership. Willie also introduces them to his reliable team of experts, including a consultant chef, who helps revamp the menu and train the kitchen staff.

Willie observes the restaurant covertly, and in one instance, catches the owners not following his set of rules. He confronts them and emphasizes the importance of following protocols to ensure consistent quality. Willie also ensures that the staff receives proper training to provide attentive and excellent customer service.

Once the restaurant's operational issues are resolved, Willie invites friends and regular customers to test the newly revamped menu and service. The guests are impressed by the restaurant's improvements, and they raved about the delicious food and impeccable service.

In the end, the owners are grateful for all the support and training provided by Willie and his team. They pledge to follow Willie's advice diligently and take Complete Pushover to greater heights.