Ep 4. The Hotel Leger

The Hotel Leger is a beautiful historic hotel located in Mokelumne Hill, a small town in California. The hotel has been in existence for over 160 years and has hosted many famous guests including Mark Twain, Ulysses S. Grant, and Black Bart.

However, despite its rich history and charm, The Hotel Leger has been struggling to stay afloat in recent years. The current owners, a husband and wife team, have poured all of their savings into the hotel but have been unable to turn a profit. The hotel is in dire need of a makeover, and this is where Hotel Impossible comes in.

In this episode, Anthony Melchiorri, the host of Hotel Impossible, arrives at The Hotel Leger to assess the situation. He is immediately struck by the beautiful building and the potential it has to become a thriving business. However, he can see that there are several issues that need to be addressed.

One of the major issues is the lack of advertising and marketing. Anthony discovers that many people in the town don't even know that The Hotel Leger exists. He advises the owners to create a website and to use social media to promote the hotel.

Another issue is the outdated rooms. The hotel has 17 rooms, and some of them haven't been updated in decades. Anthony is appalled by the conditions of some of the rooms, and he advises the owners to renovate them immediately. He also suggests that they create themed rooms to attract more guests.

The restaurant is also in need of a makeover. Anthony tastes the food, and he is unimpressed. He advises the owners to hire a new chef and to revamp the menu. He also suggests that they make use of the beautiful outdoor space by creating an outdoor dining area.

Another issue that Anthony discovers is the lack of customer service. The staff at the hotel are friendly, but they lack training. Anthony suggests that the owners create a training program for their employees to ensure that they provide excellent customer service to their guests.

Throughout the episode, Anthony works closely with the owners to make improvements to the hotel. He helps them to create a new website, he assists with the renovations, and he even helps them to redesign the restaurant menu. He also works with the staff to create a training program that will improve their customer service skills.

Overall, The Hotel Leger is a great example of a beautiful hotel with a lot of potential that has been struggling due to a lack of investment and expertise. With the help of Hotel Impossible, the owners were able to make significant improvements to the hotel and turn it into a thriving business.