Customer Wars

Watch Customer Wars

  • 2022
  • 3 Seasons
  • 7.0  (75)

Customer Wars is an intense reality competition show that pits customer service representatives against each other in various challenges to determine who can provide the best customer experience. Hosted by comedian Jeff Dunham and his popular puppet characters, the show takes place in a massive call center arena equipped with hundreds of cubicles, phones, and computers.

In each episode, a group of customer service reps from various companies across different industries compete to show they have what it takes to satisfy even the most difficult customers. Before every challenge, Jeff and his puppets provide humorous commentary mocking bad customer service and highlighting what is at stake - the reputation of the contestants’ companies.

The competition begins with a speed challenge where contestants must handle back-to-back calls as quickly and efficiently as possible while providing excellent service. Buzzers sound when time is up and any unfinished calls count against their score. Next is a roleplaying challenge where contestants interact with professional actors posing as difficult customers with complex issues and complaints. The reps are evaluated not just on whether they solved the issue but how they made the customer feel in the process.

In later episodes, the challenges get more difficult. Contestants could be troubleshooting intense technical problems, defusing angry callers demanding refunds, or even taking calls in a foreign language. Successful reps need product expertise, problem-solving skills, and empathy to triumph here.

Alongside the challenges, there are opportunities to get to know the contestants through video packages and interviews. These provide backstories on their customer service experience and passion for helping people. When reps are eliminated, they share what they learned and often pledge to bring a renewed focus on delivering excellent service back to their companies.

In the season finale, the top two competitors face off in the ultimate customer service challenge. They must handle several calls in a row from Jeff’s puppets who stay in character as extremely picky, rude, and unreasonable customers. It is a true test of stamina, composure, and creative problem solving.

In the end, only one rep will be crowned Customer Service Champion and win a $100,000 cash prize for themselves and their company. They will have proven without a doubt that they can handle any customer situation with skill and a smile - even in the high pressure environment of Customer Wars.

Viewers are sure to find Customer Wars highly entertaining while also picking up tips and strategies to improve their own customer service skills. The show celebrates those dedicated workers on the frontlines who keep customers satisfied against all odds. With hosts Jeff Dunham and his hilarious puppet co-stars, this competition series delivers laughs and heart in equal measure. Audiences will be inspired by the reps’ passion and dedication while enjoying all the dramatic excitement of a live customer service arena.

Customer Wars is a series that is currently running and has 3 seasons (37 episodes). The series first aired on November 15, 2022.

Customer Wars
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Episode 8
8. Episode 8
December 5, 2023
In Philadelphia, PA, a disruptive passenger is removed from an airplane. A fight breaks out at a local bar in Hill City, South Dakota. Football fans heading to a match in West Sussex, England race against the clock to receive a beer delivery as their train passes a station. In Brunswick, OH, a mom learns an important lesson about leaving one's child alone in a parked car. In Los Angeles, CA, two passengers wreak havoc at a drive thru after being kicked out of their rideshare.
Customer Support
7. Customer Support
November 28, 2023
A hungry customer at a Florida restaurant draws the ire of other customers. Police confront a young man with a gun inside a Wisconsin Convenience store. A purported seating kerfuffle escalates to an all out brawl at a hot pot restaurant in Thailand. A pizza delivery worker in Detroit has a spill. Feeding time goes very, very badly for an animal trainer at a Utah reptile center.
Foul-Mouthed Flier
6. Foul-Mouthed Flier
November 21, 2023
On a flight bound for Austin, TX, a passenger goes on a foul-mouthed tirade after being asked to watch his language. An apparently armed man strikes out at a nail salon in Georgia. An Alaskan woman visiting Brooklyn, NY rids a local bar of a large pest. A complaining customer in a California tire shop exasperates other customers, leading to a physical altercation. A missed stop on a city bus leads to a violent altercation between the bus driver and an older passenger.
Baggage Claim Brawl
5. Baggage Claim Brawl
November 21, 2023
In Norman, OK a delivery driver goes all out in an attempt to find a customer's missing package. In Rye, NY, amusement park goers find themselves stuck on a malfunctioning ride that's spinning in reverse. A mass brawl breaks out at an airport baggage claim carousel in Chicago. A group of rideshare passengers in Buffalo, NY turn obnoxious when the driver tells them they cannot all fit in the vehicle. Police respond to an alarm at an Ohio credit union and hear mysterious noises coming from a crawl space in the roof. In California, a job seeker complains about a fast food restaurant's rigorous application process.
Cruise Blues
4. Cruise Blues
November 14, 2023
A fight breaks out at a restaurant in Miami, Florida after employees throw cups at an allegedly disruptive customer. A man is accused of stealing the items he just purchased in a home goods store because he didn't take a receipt. A bakery owner armed with a small knife fends off a man with a gun. Severe weather in Port Canaveral threatens the safety of passengers on a cruise ship. A man embarks on a once in a lifetime adventure when he discovers that he is the only passenger on his flight. A bouncer in Florida uses his bare hands to thwart an armed intruder trying to enter a nightclub.
Dumpster Dive
3. Dumpster Dive
November 14, 2023
In Oakland, California, a disagreement between two employees culminates in a dramatic tug of war with one employee's hair. At a Texas airport, a passenger goes on a tirade after being denied boarding. In Indianapolis, Indiana, a waitress boldly confronts customers who leave her a cryptic message instead of a tip. An outdoor dining experience in China turns chaotic as hurricane-like winds send patrons and staff airborne. In Santa Cruz, California, a landscaper's run in with a neighbor takes a bizarre turn when she tries to hide from his camera using one of his trash bins.
Too Hot to Handle
2. Too Hot to Handle
November 7, 2023
In Orlando, FL a passenger makes a scene in the aisle after being asked to leave the plane. A pickup truck at a drive thru window suddenly becomes engulfed by flames. Two men in an Oklahoma hair salon come to blows over some allegedly offensive comments. In Wisconsin, a man walks into a jewelry store with a brick and attempts to smash a display case. A delivery worker in New York has to think quickly to hide a surprise package for a homeowner. A bus driver and passenger get into a violent confrontation in North Carolina. In California, an angry customer demanding a double toasted bagel inspires a creative reaction from another patron.
Can't Fight this Ceiling
1. Can't Fight this Ceiling
November 7, 2023
In Las Vegas, a rideshare driver and passenger get into a heated altercation over an alleged door slam. In Akron, Ohio, a cashier lifts her shirt and flashes a customer mid-argument. A young lady in England throws a milkshake at a car she was just paid to wash. A woman falls through the ceiling of a convenience store in Canada. In Houston, Texas, a woman stands in a sports stadium parking space in an attempt to reserve her spot. In Knoxville, Tennessee, a passenger attempts to rob a Taxi driver at gunpoint. At a superstore in Alabama, a pregnant woman shopping with her husband shocks him with a special request.
Where to Watch Customer Wars
Customer Wars is available for streaming on the A&E website, both individual episodes and full seasons. You can also watch Customer Wars on demand at Peacock Premium, Philo, Amazon, Hulu, Vudu, Sling, Google Play and Apple TV.
  • Premiere Date
    November 15, 2022
  • IMDB Rating
    7.0  (75)