Watch Customer Wars
- 3 Seasons
Customer Wars is an intense reality competition show that pits customer service representatives against each other in various challenges to determine who can provide the best customer experience. Hosted by comedian Jeff Dunham and his popular puppet characters, the show takes place in a massive call center arena equipped with hundreds of cubicles, phones, and computers.
In each episode, a group of customer service reps from various companies across different industries compete to show they have what it takes to satisfy even the most difficult customers. Before every challenge, Jeff and his puppets provide humorous commentary mocking bad customer service and highlighting what is at stake - the reputation of the contestants’ companies.
The competition begins with a speed challenge where contestants must handle back-to-back calls as quickly and efficiently as possible while providing excellent service. Buzzers sound when time is up and any unfinished calls count against their score. Next is a roleplaying challenge where contestants interact with professional actors posing as difficult customers with complex issues and complaints. The reps are evaluated not just on whether they solved the issue but how they made the customer feel in the process.
In later episodes, the challenges get more difficult. Contestants could be troubleshooting intense technical problems, defusing angry callers demanding refunds, or even taking calls in a foreign language. Successful reps need product expertise, problem-solving skills, and empathy to triumph here.
Alongside the challenges, there are opportunities to get to know the contestants through video packages and interviews. These provide backstories on their customer service experience and passion for helping people. When reps are eliminated, they share what they learned and often pledge to bring a renewed focus on delivering excellent service back to their companies.
In the season finale, the top two competitors face off in the ultimate customer service challenge. They must handle several calls in a row from Jeff’s puppets who stay in character as extremely picky, rude, and unreasonable customers. It is a true test of stamina, composure, and creative problem solving.
In the end, only one rep will be crowned Customer Service Champion and win a $100,000 cash prize for themselves and their company. They will have proven without a doubt that they can handle any customer situation with skill and a smile - even in the high pressure environment of Customer Wars.
Viewers are sure to find Customer Wars highly entertaining while also picking up tips and strategies to improve their own customer service skills. The show celebrates those dedicated workers on the frontlines who keep customers satisfied against all odds. With hosts Jeff Dunham and his hilarious puppet co-stars, this competition series delivers laughs and heart in equal measure. Audiences will be inspired by the reps’ passion and dedication while enjoying all the dramatic excitement of a live customer service arena.
Customer Wars is a series that is currently running and has 3 seasons (37 episodes). The series first aired on November 15, 2022.