Ep 7. Vicious Valets

Mystery Diners season 11 episode 7 is titled Vicious Valets. In this episode, the team visits a family-owned Italian restaurant in Springfield, Missouri. The owner, Lisa, is concerned about a decrease in sales and believes that her valets may be taking advantage of the customers. The Mystery Diners are called in to investigate the situation and uncover the truth.

To start the investigation, the Mystery Diners use hidden cameras and microphones to observe the valets in action. It doesn't take long for them to spot some suspicious behavior. One valet is seen talking on his phone instead of attending to the customers, while another is found smoking in the restaurant's parking lot. The team also discovers that some of the valets are charging customers more for their services than what Lisa has authorized.

During their investigation, the Mystery Diners also observe the restaurant's staff in the kitchen and dining areas. They notice that some of the waiters are not very attentive to the customers and are slow to refill drinks and clear tables. Additionally, the team notices that the kitchen staff is not following proper food handling procedures, which could lead to health code violations.

To help Lisa address the issues at her restaurant, the Mystery Diners devise a plan. They set up a sting operation to catch the valets in the act of overcharging customers. They also train Lisa's staff on proper customer service techniques and food handling procedures. Finally, they install a system to monitor the valets and prevent any further misconduct.

As the restaurant's owner, Lisa is grateful for the help of the Mystery Diners. With their assistance, she is able to increase sales and improve the overall quality of her establishment. The valets are held accountable for their actions, and the restaurant's staff is trained to provide better service to its customers.

Overall, Vicious Valets is an engaging episode that showcases the importance of maintaining high standards in the food service industry. The Mystery Diners use their expertise to help a struggling restaurant owner identify the issues at her establishment and take the necessary steps to correct them. With their help, Lisa is able to turn her business around and create a better experience for her customers.